Please note our return policy varies depending on the item(s) you wish to purchase and whether it was purchased online or in-store.
Purchases made through Afterpay will not be entitled for a full refund, however, you may return within 21 days for store credit. The credit amount is calculated as total purchase price less 5%. This is because the fee to Afterpay from us is non-refundable when you make a payment through them.
Online Jewellery Purchases
As a service to our customers, we offer a 14 days inspection period for Jewellery item(s) purchased online via our website. The 14 days period begins when you signed and received delivery parcel from the shipping courier. If for any reason, you are not fully satisfied with the item, you may return it for a full refund price of the item(s) or store credit. After the 14 days inspection period but no later than 21 days, items can be returned for store credit only. Returns will not be accepted after 21 days; however, you’re entitled to our Lifetime Trade Up program.
Returned items must be in their original, unworn condition as it was sent to you with sales tag attached. Any alterations and/or modifications to the tag(s) may not be accepted or incur a restocking fee. If item(s) show signs of wear from regular use, it will not be accepted. Item(s) must be in its original packaging, tax invoice and other documentations (if any), sent with the parcel must also be returned together.
Online Gemstones Purchases
We believe that all our customers should be able to inspect our gemstones in-person, and as such, we offer 3 days inspection period for all gemstones purchased online via our website. The 3 days period begins when you signed and received delivery parcel from the shipping courier. If for any reason, you are not fully satisfied with the item, you may return it for a full refund price of the item(s) or store credit. Returns will not be accepted after 3 days.
All gemstones and pearls must be in their original condition and returned with the packaging it came in. Gemstones and pearls will not be accepted for a refund if they have been, set, scratched, chipped, fractured, weigh differently, damaged or have been altered in any way.
In-store Jewellery Purchases
Jewellery item(s) purchased in-store are eligible to be returned for store credit within 14 days from purchase date. Item(s) must be in their original unworn condition without any modifications or alterations. Outside the 14 days, you are still entitled to our Lifetime Trade Up program.
In-store Gemstone Purchases
Gemstones and pearls purchased in-store are not eligible for returns. There are exceptions under special circumstances.
All returns will be processed within 5 business days of receiving the returned parcel.
Shipping fees are non-refundable. If the purchased total included free shipping, the refund amount will be total purchased amount less shipping fees. Appropriate return packaging and return shipping including insurance fees are the responsibility of the customer. Returning item(s) must be sent through registered and insured shipping methods only.
All refunds will be credited the same method payment was made on purchase.
Any custom design or custom made order items are not eligible for returns.
All returns without a return authorization from us, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt.